Returns Policy

CONSUMER EXCHANGES, REFUNDS & RETURNS POLICY

We want you to be completely satisfied with your purchase. In the unlikely event one of our products does not meet your expectations, we will be happy to offer you a replacement, refund or exchange. It is of the upmost importance to Aromathology to deal with your concerns quickly, efficiently and fairly and be completely transparent in everything we do. We will do whatever we can to solve your problem in a fair, ethical and compassionate manner.

We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition as per Australian Consumer Law. If you wish to return a faulty or damaged product, you must notify us through our designated “Contact” webpage prior to returning the damaged goods.

RETURN INSTRUCTIONS

Please contact us through the Contact page, on +61 497 622 784 or email us at info@aromathologyskincare.com. Please include your invoice number and let our team know about the issue and why you would like to return your product.

Please note:

To be eligible for a refund, please note the following conditions:

  • Refund payments will be made for the amount on the original purchase receipt.

  • Returned product must have at least 50% of the contents remaining.

  • You are responsible for shipping costs and the safe return of merchandise. Any goods returned to us will be at your expense regardless of the reason for their return. The only exception offered is where we have sent you an incorrect or faulty item. In these rare circumstances we will cover the costs associated with having to return the item(s). This refund will not exceed our standard shipping fee for the item(s) needing to be returned and can only be paid once the item(s) has been received by our staff.

OUR GUARANTEE

If you are not completely satisfied with your Aromathology product please contact us on +61 497 622 784 or at info@aromathologyskincare.com. If we are unable to resolve the problem, we will be happy to offer a replacement or exchange providing the product has not been used.